Contact us
The easiest way to contact NetZeroNow is by email. We use different inboxes for support, corrections, feedback, and partnership enquiries so requests can reach the right person faster.
Which inbox to use
General support
Email NetZeroNow.support@h3y.dev for:
- questions about how to use the site
- requests for help finding the right guide or calculator
- clarification about a page or methodology note
Feedback and corrections
Email NetZeroNow.feedback@h3y.dev or use the feedback page if you:
- found a factual error or broken link
- want to suggest a new topic or tool
- have feedback on the clarity or usefulness of a guide
Partnerships, data, and media
Email NetZeroNow.partners@h3y.dev for:
- partnership discussions
- data-sharing proposals
- media requests
- organisation-level collaboration ideas
What to include in your message
To help us respond efficiently, include:
- the page URL or topic you are contacting us about
- a short description of the issue or question
- any source link, screenshot, or context that would help us verify the point
Response times
We aim to respond to most messages within 2 working days. More complex research or correction requests may take longer if we need to check sources before replying.
What we can and cannot help with
We can:
- explain how our tools and guides are intended to be used
- review reports of errors or outdated links
- point you toward relevant pages on the site
We cannot:
- recommend a single installer as personal advice
- provide legal, tax, or regulated financial advice
- carry out a professional home survey by email
Accessibility requests
If you need content in another format or want to report an accessibility issue, you can use the same support inbox and mention that your request relates to accessibility.
Privacy note
Please avoid sending sensitive personal, financial, or health information by email unless it is strictly necessary for your request.
Written by NetZeroNow Editorial Team | Last updated on 2026-03-30